We ensure our valued customers complete satisfaction with every purchase by offering a 15 day money back guarantee, from the time the parcel is received. If for any reason you would like to return your purchase, please contact us for instructions. We reserve the right to reject packages from the USA or abroad returned without proper authorization (improperly returned packages may incur customs fees which we will not cover). We will not be responsible for lost or damaged merchandise, so please insure all packages.

This policy does not include consumable products such as rosin or strings, except in the event of a manufacturer's defect. Shipping, brokerage, duty and foreign taxes are non-refundable.

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